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Shipping Policy

Shipping Policy

Powerpro Electrical Products Shipping Policy

Freight Costs:

Powerpro are pleased to offer FREE shipments Australia-wide on standard delivery for all orders over $200 (including GST). For all orders under the threshold value of $ 200 (including GST) a standard delivery charge of $16.95 will be added to the order value at check out for delivery anywhere in Australia.

Note: 

  • Certain areas of Australia would be classified as remote and difficult to make a delivery to. In such locations there may be additional freight costs. In these unique cases additional freight costs would need to be calculated prior to checkout, before the order is finalised. If you would prefer, please feel free to call us on 1300 001 023 for a shipping quote prior to order.

 

  • As we use external freight services we cannot deliver to parcel lockers or PO Boxes under our normal freight terms. Wherever possible we will try and accommodate these requests, please contact us directly on the details below for discussion and additional costs where required.

 

  • In certain circumstances where larger items or larger shipments are being shipped there may be variations to the normal freight costs, in these unique cases additional freight costs would need to be calculated prior to checkout, before the order is finalised. If you would prefer, please feel free to call us on 1300 001 023 for a shipping quote prior to order.

 

  • Melbourne Metro is as defined by the transport/courier industry, if you are unsure you are within this delivery zone please contact us on the details below for clarification. Please note the specific cut-off times for this service.

Delivery Estimates:

We endeavour (but do not guarantee) to have Orders dispatched from our Melbourne warehouse on the same day for orders received before 2.00pm. Orders received after 2.00pm will be dispatched the day after the order was received. 

Estimated delivery times for each Product in your order will be displayed at the checkout. Assuming all Products in your order are in-stock, the following are estimated delivery times to each state capital:

  • Same Day Delivery Melbourne Metro (must be received before 12.00pm)
  • Next Day Delivery Melbourne Metro (must be received before 2.00pm)
  • 1-2 Business Days Sydney Metro & Adelaide Metro
  • 2-3 Business Days Brisbane Metro, Hobart Metro & Canberra Metro
  • 3-4 Business Days Darwin Metro
  • 4-5 Business Days Perth Metro

 

An additional 1-2 days are required to reach the remote parts of each state outside of the metro area, this is dependent on the exact location.

Same Day Delivery Melbourne Metro:

Same day delivery is offered within Melbourne Metro area, if same day delivery in Melbourne Metro is required the order must be received by the warehouse before 12.00pm, orders received after 12.00pm will be delivered the following day. 

 

Note: 

  • The above estimated times are based on normal “Business Days” meaning Monday to Friday, excluding week-ends and public holidays at any point in the delivery process.

 

  • Deliveries will be made between 8.00am and 5.00pm Monday to Friday excluding public holidays

 

  • The city Metro territory is as defined by the transport/courier industry, if you are unsure you are within this delivery zone please contact us on the details below for clarification.

 

  • Every reasonable effort will be made to ship and deliver your order in accordance with the estimated delivery times shown above, circumstances beyond our control may affect the estimated delivery times.  Please contact us on the details below if your order has not arrived within the estimated delivery times shown and we will endeavour to follow this up.

Warehouse Collection:

In certain circumstances warehouse collection can be arranged, this will be dependent on the availability of the warehouse and staff to make the stock available. To arrange warehouse collection from our West Heidelberg store please contact on the details below.

Contact Us:

E-mail: [email protected]

Phone: 1300 001 023.

Conditions:

Unless otherwise agreed by us, we will deliver your Order to the address indicated on your Order Confirmation.  

Where delivery is to occur by our carrier service, if no-one is available to take delivery of your Order, our carrier will leave a card to arrange another delivery time or collect from their distribution centre. 

Where delivery is to occur by our courier service and no one is available to take delivery, the courier will leave a card requesting you to telephone them to arrange a suitable time and date for delivery or collect from their distribution centre. After a second delivery attempt, additional costs may be incurred for the third and final delivery attempts.

Every reasonable effort will be made to ship and deliver your order in accordance with the estimated delivery times shown above, circumstances beyond our control may affect the estimated delivery times.

Title and risk of loss to all Products will pass to you on delivery.

Upon dispatch of your order our system will automatically email you your shipment and parcel tracking details.

Powerpro reserves the right to dispatch orders on the freight/courier service of their choosing. We have long term partnerships with the most reliable carriers that offer prompt and safe delivery of goods throughout Australia.

If Powerpro cannot supply your order in full we will contact you to discuss your options.